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1601 Willow Lawn Drive, Suite 254, Richmond, VA 23230
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Home » What's New » COVID-19 Office Updates

COVID-19 Office Updates

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Please read our updated COVID protocols:

The safety of our patients and staff members is our top concern.

Dr. Kristine-Hue Van & Associates, Inc. has always followed universal precaution procedures and we continue to follow strict disinfection protocols.

Additionally:

  • We are seeing patients by appointment only.  We encourage the use of our online patient history form prior to arrival. Click here to find the Patient History Form
  • Please bring photo ID and insurance cards with you.
  • If you are a new patient, please bring your glasses and contact lens prescription/contact lens boxes with you.
  • A patient-supplied face covering is required in the office.
  • Your temperature will be taken upon arrival.  If your temperature is over 100F we will ask you to reschedule your appointment.
  • We ask that only the patient may enter. Persons accompanying the patient (driver, family) are asked to wait safely in their vehicle. A legal guardian or caregiver is allowed and must accompany the patient at all times.
  • If you have a new cough, fever we ask that you call our office so we can reschedule your appointment.
  • Patients who do not arrive for their appointments (No Call/ No Show) or arrive without following these protocols designed to keep staff and patients safe are subject to a $40 rescheduling fee.
  • We are requiring the retinal photos for $39 at this time.  Our healthcare professionals require that all patients have a thorough examination of their retinas each year.  Below is more information on the retinal scan:

We want to apologize in advance for any inconvenience experienced during this time.

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COVID Updates

The safety of our patients and staff members is our top concern. Dr. Kristine-Hue Van & Associates, Inc. has always followed universal precaution procedures and we continue to follow strict disinfection protocols. Please click here to read what to expect at your next appointment.